RETURNS POLICY

Please reach out to Tapstitch at support@tapstitch.com within 7 days of receiving your order.

Please include in the email:

Your Order Number

Photos, where relevant, of the issues.

What Happens Next?

Tapstitch aim to process all requests within 7 working days. If your return or refund request is approved, please contact tapstitch customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted. Tapstitch will not accept unconfirmed returns.

Returned Items

All returned items should be unused, unworn, and unwashed.

Tapstitch does not accept worn, stained, damaged, or altered items.

Tapstitch do not provide freight-to-collect service for returning the package. The return shipping cost will be at your own expense.

Refund

If your refund request is confirmed, Tapstitch will return the money to Deus Ego, who will in turn return the money to the account used to pay for the order int he currency it way initially bought in.

Cancellation

Ordered can only be canceled and fully refunded while they are in the ‘In Review’ status.

Should you wish to cancel your order, please get in touch with Tapstitch’s customer service team at support@tapstitch.com, and also email deusegomusic@gmail.com.

Shipping Times & Production

Tapstitch aim to complete the production of your order within 3-7 working days and to ship items no later than the 8th working day after Deus Ego process your order.

How long?

Any claims for misprints / damage / defective items must be submitted within 7 days of receiving the product. For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.

Still having problems?

Contact deusegomusic@gmail.com, and we will get back to you ASAP.